The Seventeen Dollar Hamburger.
There is a burger joint in my neighborhood that recently opened: Five Guys Famous Burgers. Apparently they're a small chain along the eastern seaboard. My original problem with them is that they use the word "Famous" when I've never heard of them. You can't be famous if I don't know who you are or what you do. Perhaps someday you'll BE famous, but you're not now, you're brand new. My "BS Meter" pegs.
Well, Julie & I finally went into this place over the weekend. All over their walls are articles from newspapers gushing about how great these burgers are. Hey, maybe there is something to this "famous" claim afterall.
We order: 2 cheeseburgers, 2 fountain drinks and one order of fries to share.
What do you think 2 burgers, 2 pops & one order of fries costs? Would you believe SEVENTEEN DOLLARS?!
I'm here to tell you, the burger wasn't bad. Not the best I've had, but tasty. The fries are freshly cut every day, those were quite good. The Coke was just Coke from a fountain.
And it cost me SEVENTEEN DOLLARS to find this out.
What's happened now is that my perception of this place has changed, and no matter how great the burgers are, they're not a VALUE. I felt like I got taken to the cleaners. See, every one of us has a price for any product in our minds, it's what we feel the product is worth. If the actual price is below that mental one, we think we got value, if it's higher, we feel we got hosed.
Remember the scene in Pulp Fiction, with the Five Dollar Shake? Same thing here. To me, 2 burgers, 1 order of fries & a couple of pops simply aren't worth SEVENTEEN DOLLARS!
I won't be going back and that's too bad, because the burgers really aren't bad...but no burger is worth SEVENTEEN DOLLARS!
Here's the whole point to my rant: is your product or service a VALUE to your customers? If it is, great. If not, you may find it's awfully hard to sell Seventeen Dollar Hamburgers.